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FAQs


Do the "weekly bundles" come with instructions?

No, however, there are many inspirational examples that you will find on our social media channels. Follow the official Polka Dot Mailbox YouTube, Instagram and Facebook pages to see new creations each week. 

You are based in Canada, why are prices in U.S.?

The U.S. dollar is the most traded currency in the World. In additon, Polka Dot Mailbox purchases products in U.S. currency and sells products beyond Canada. 

When will my products ship?

All products are shipped from Canada (unless specified) by the first Friday after your purchase. If you are only buying one collection, and you choose the the least expensive shipping option, it most likely will ship letter mail without a tracking number in Canada, or Small Packet Air Mail in the US. 

When products are coming directly to you from countries other than Canada, longer shipping wait times will occur. This will be noted at the time of purchase.

Any time products ship internationally you should be aware there could be longer delays if products get held up in customs and there may be additional taxes, tariffs, or duty depending on many variables including the value of your purchase and the country you are ordering from. 

Can I choose to pay for shipping, and get a tracking number?

Yes for products shipping from Canada, an option will come up when you check out.